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This website is not intended for children.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
In order to arrange your trip, we need certain personal information about you and your party, which may include full name, contact and billing address, email address, date of birth, contact telephone number, emergency contact details (name and telephone number), an identification document (such as passport details, driver’s licence, or travel document ID), and an identifying password (so that we can verify you are who you say you are, if you contact us by telephone); for event organisation, we may hold medical certificates and information, data on past performance, body dimensions (e.g. height for bikes, size for tee-shirts), cycle details; for enquiries, event notification lists, and future interest requests, we hold your contact email address and, if entered, your name.
When you make a booking with us, we collect data that helps us arrange your travel, transport, and/or accommodation; aid us, our affiliates and suppliers to organise and arrange events in which you wish to take part; notify suppliers about necessary dimensions of supplied clothing and/or equipment; instruct event medical staff about any medical information; and allow us to contact you and your travelling companions with information about your trip. We aim to hold accurate information about your party for these purposes, and pass it to our suppliers, some of whom may be located overseas, where necessary.
If you have subscribed to one of our Enquiries, Newsletters and Event Notification list services, we will send you emails on the types of trips requested.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a trip or entry into an event). In this case, we may have to cancel a trip or event you have or are wanting to book with us but we will notify you if this is the case at the time.
For existing bookings, data is held on our system for the legal term required for the contract between us. This will usually be a maximum of 6 years from the date of return, unless there are legal reasons for keeping this data longer (e.g. for a complaint, it is held until the case is finally closed and any outstanding court processes are completed).
For Enquiries, Newsletters and Event Notification services, we hold and process your email address until such time as you unsubscribe from the service. You may unsubscribe at any time, using the link provided at the bottom of the latest email. Usually this process is instantaneous, however it may take a little while in some cases to remove your email address from our mailing list, but it will be done within 10 days of receipt of your instruction.
Consent to receive emailed information from our Enquiries, Newsletters and Event Notification list services is “opt-in”, and your consent is given by one of the following methods: ticking a box during the booking process, or by entering an email into the request box and sending the request to us or by entering your email, requesting information on one or more specific types of holiday. You may unsubscribe from any of these services at any time, using the link on the bottom of every email you receive or contacting us at the address at the end of this notice.
Consent for Children’s data, and those who cannot give their consent:
We do not allow bookings to be made by lead passengers under the age of 18, and our marketing is targeted at those adults who are capable of arranging our trips. It is the onus of the person booking to obtain consent from all party members, their guardians, or legal representatives, to pass on their data before creating a contract with us.
In order to book accommodation or transport, we will pass your party’s names, dates of birth, and other relevant details, as required, to our suppliers. These may include hoteliers or hotel providers, coach or taxi transfer firms, airlines, event organisers, equipment suppliers, car-hire suppliers, and medically-trained personnel involved in an event, where these elements are part of your booking.
We may need to send your direct contact details to our suppliers in order to make a booking. We may also send your direct contact details to our suppliers if there is a legal request to do so.
We will send your personal details, including any data on athletic ability, past performance (for timing purposes), gender and age to suppliers and organisers of an event in which you are partaking, so that the timing chips, numbers, badges, and/or certificates may be issued correctly.
We will send suppliers your body dimensions for equipment/clothing (such as height for bicycle hire, or tee-shirt size), where these are necessary to obtain the goods and services provided.
We will share certain details with third-party companies for analysis and review purposes, in order to improve our site and future products.
We may pass your personal details, and those of your party, on to law enforcement agencies, or intelligence agencies for the purposes of screening and customs alerts, where we are legally obliged to do so.
Where any information relating to medical conditions has been volunteered, we will pass this information on to those responsible for your medical wellbeing whilst participating in an event.
In the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA, and/or ABTA so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA’s General Privacy Notice is at https://www.caa.co.uk/Our-work/About-us/General-privacy-notice/ ABTA’s Privacy Notice is at https://www.abta.com/privacy-notice.
If you have an existing booking account, you may be able to retrieve most information that we hold on you by logging on to your account on our website and examining your information profile and bookings.
You may also request that we send you a copy of all personal data that we have for your party and/or bookings. We will send you this information free of charge, within one month of receiving your request.
Where no booking exists, or has ever existed, but we have access to an email address for the purposes of Enquiries, Newsletters and Event Notification list services, we only hold the email address, and possibly your name, and no other personal information.
In order to ensure that your holiday or event runs smoothly, it is necessary that we receive accurate information on all participants. If you notice anything is incorrect, you must inform us as soon as possible. We will advise any third parties to change the relevant data on their system(s).
If we have incorrectly entered data that have been communicated to us, there will be no charge. However, please be aware that administration charges may be incurred for booking changes or passenger name amendments – see the relevant part of the Terms and Conditions section for full details.
If you have made one or more bookings with us, the contractual information must be held by us, for legal reasons, for a minimum of 6 years after your return. This information will remain on our system until the minimum period has expired, at which date it will be deleted unless there is some legal reason we need to retain this information. This includes the information for cancelled bookings.
If you have subscribed to Enquiries, Newsletters and Event Notification list services, we will hold your email address. Once you have unsubscribed, using the link that is available on every email or by contacting us at the address below, your email address will be removed from our mailing list and transferred to our “opt-out” list, so that we do not include you in future mailings. The only way you can be reinstated is by altering your mailing-list preferences.
The data that we hold is used to arrange your trip or event. Once a booking has been made, a contract exists, meaning that we are legally obliged to hold your data for the duration of the contract plus the further period referred to above. We need to process this data in order to provide you with the service(s) that you have purchased. You may request that we stop processing your data, however, by invoking your “Right to restrict processing”. This may affect your booking adversely.
Your digital data is held on password-protected systems and passed to third parties using encrypted files. Any paper documentation is stored in filing cabinets on a secure site.
All third-party suppliers and organisations must confirm that data is kept secure, confidential, and compliant with EU General Data Protection Regulations. They agree that your data will be amended on request, and subsequently destroyed upon our request (or moved to an appropriate ‘opt-out’ list. Suppliers must only act on our instructions).
If you are travelling abroad, we will need to send some of the information you give us about your party to our suppliers.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Examples of personal information that we currently keep include the following:
Note that we do not collect all of the above data for every booking; and all information, where captured, is necessary for the arrangement of a booking or as part of an event within that booking.
We use extremely high data security protection, so data breaches are highly unlikely. However, if our data were to be compromised in such a way as to risk your rights and freedoms, we would notify the ICO and any individuals affected by the breach, as per EU General Data Protection Regulations.
Should you feel that we have not been compliant with these, or the ICO’s General Data Protection Regulations, you may contact us at our registered address,
Sports Tours International Limited
91 Walkden Road,
or contact the Information Commissioner’s Office: www.ico.org.uk.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
You have the right to:
Last updated February 2020.